Terms of service
Purchase and connection terms for Roamzo.
What we sell
Roamzo sells prepaid mobile top-ups, travel eSIMs and virtual numbers for incoming SMS through its suppliers. Availability and delivery conditions are shown before purchase.
Payments and delivery
Supported payment methods are shown at checkout. Your purchase is fulfilled after payment confirmation. See Delivery and refunds for more details.
Digital delivery
After confirmed payment, we request fulfillment from the supplier. eSIM installation details appear on your private receipt. Mobile top-ups go to the recipient you confirm. Delivery timing depends on the product and supplier; follow the live order status.
Mobile recharge
Confirm the recipient number, current mobile network and prepaid status before paying. Completed mobile recharges may not be reversible. Contact support if delivery fails or the recipient does not receive the recharge.
Travel eSIMs
Check that your phone is unlocked and supports eSIM before buying. Read the plan coverage, activation rules and validity. If installation or service fails, contact support before deleting the eSIM. Refund eligibility depends on the supplier and whether the plan has been installed, activated or used.
Virtual numbers
A virtual number receives SMS only: it does not make calls, send texts or provide mobile data. The exact prepaid term, number type and price are shown before purchase. Rental periods are calendar months, with the exact expiry shown in your account. Renew manually before expiry if you want uninterrupted reception. A later renewal deadline, when shown, reserves the number but does not extend reception. There is no automatic payment renewal, and an expired number may not be recoverable. Each destination service decides whether to accept a number. Do not use these numbers for financial services, government services, identity checks or telecom verification. Numbers must not be used for fraud, impersonation, unsolicited messages or to evade another service’s rules.
Number delivery and refunds
Your number appears in My Numbers after payment and allocation. If allocation or renewal fails, contact support with your order number; do not buy again while an uncertain request is being checked. Refund eligibility depends on the rental, the time since allocation and whether it has received messages. Contact support promptly if the number is not working. A completed renewal or a number that has received SMS may not be refundable. Mandatory consumer rights remain unaffected.
One-time verification codes
Choose a supported app and country before paying. A paid request stays ready for up to 24 hours; tap Get number in My SMS when you are ready to receive the code. Each request covers the selected app, not a permanent number or future account recovery. The receiving window is controlled by the supplier. A request is complete only when its SMS is received. Do not use a temporary number for an account that needs lasting access to that number.
One-time code cancellations and refunds
You can cancel an unstarted request. After a number is assigned, cancellation depends on supplier confirmation and whether a message has already arrived. Confirmed no-code failures, cancellations and expiry create a refund for the undelivered request. Eligible card refunds are submitted automatically to the original payment; bank processing can take additional time. Cryptocurrency refunds require support to verify the refund destination. An uncertain supplier response remains under review and is not treated as a completed refund. You can follow the status in My SMS.
Payment issues
Contact support for underpayments, overpayments, late payments or failed fulfillment. Do not send another full payment while the first is being reviewed. Any refund amount, method, fees and timing will be confirmed for your case.
Get help
Open support from My Orders or email hello@roamzo.app with your order number. Never include a wallet seed phrase or private key. These policies do not limit mandatory consumer rights.
AI assistant connections
Connecting an assistant shares the eSIM order, installation and usage information you authorize with that service. It can prepare unpaid orders only with your confirmation. It cannot read SMS inboxes or card details. Revoke access in Connected assistants. Tokens expire and are stored as hashes. Temporary connection data is deleted during daily cleanup; deleting your account removes its connections. The assistant service’s privacy terms also apply. Operational logs record tool names, outcomes and processing time without your inputs or installation credentials.
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